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Customer Relations Representative - State Farm Agent Team Member

Full Time in Holland, MI

Seeking an experienced licensed State Farm team member who thrives on giving exceptional client experiences in an already established State Farm agency. Are you ready to focus on customer service, retention and providing insurance recommendations to deepen our client relationships? Your attention to detail, ability to solve problems independently, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members and focusing our onboard customer needs.
We are looking for an experienced candidate who can resolve problems on a daily basis whom we can depend on to execute their job functions with accuracy and integrity in a timely manner. We anticipate internal growth opportunities for especially driven and NEEDS BASED sales-minded candidates.
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
  • Experience in a State Farm Agency with an active P&C license. A Life license will be required by can be obtained here.
  • Emotional stability and low drama. A history of reliability.
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent teamwork skills with other agency team members
  • Proactive in problem-solving
  • Spanish speaking
  • Salary or Hourly pay plus commission/bonus
  • 401k Plan
  • Paid time off (vacation and personal/sick days)
  • Health Insurance employer contribution
  • Work from home rotation
Compensation $52,000.00 - $90,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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